Orders

I get an error message when I enter my shipping and billing addresses. What’s going on?
Usually when customers receive the error message “street address and postal code do not match” it is because the billing address being used doesn’t match the address linked to that credit card.  Contact your bank to verify your billing address or try using a different credit card when you place your order. If you are still having problems email us and we will help you place an order.

Why was I charged more than once?
Any duplicate charges are a result of multiple authorization attempts and should show as “pending” on your bank statement. You will only be charged once and duplicate charges will be removed within 3-5 business days.

Can I change or cancel my order?
Once you place an order, we start on the packing and shipping process right away. If you realize you’ve made a mistake in your order, please email us immediately.

How can I track my order?
Once your order has been shipped you will receive a shipping confirmation.  Depending on the shipping method you may also receive a tracking number.

I received a damaged/defective/incorrect item. What do I do?
Please contact us immediately and we will be happy to help you. Email us.

 

 SHIPPING 

Where can my order be shipped? Do you ship internationally?

All of our products can be shipped within worldwide.  Certain countries may require additional postage.

All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.

When will my order ship?
If an order is placed before 5pm Monday through Thursday, it will be picked up by USPS at 1:30pm Mountain Time – Arizona the next day.  Orders placed Friday through Sunday are picked up by the post office on Monday at 1:30pm.  If you require something to be expedited, or have any questions about shipping, please email us.

My order was delivered but I never got it. What do I do?
Sometimes orders get delivered to your local post office or the wrong house by accident. First check with your neighbors, mailman and local post office. Still no luck? Email us.

 

 RETURNS & EXCHANGES 

What’s your return/exchange policy?
We offer a 15 day return policy on most things as long as they show no signs of wear and have not been used.

How do I return/exchange my item?
Please contact us and we will explain in detail our return and exchange instructions.

How long does it take for me to get a refund?
Please allow 2 weeks for your return to be processed. You will receive a refund confirmation email once your refund has been issued.

I bought my item at a trunk show, can I return it?
Trunk show purchases may be returned for store credit. Please contact us before returning your item.

 

 MISCELLANEOUS 

Do you have any store locations?
Not yet – but we do have TRUNK SHOWS! Click view our calendar to be in the know about trunk shows and other events.

Can I pre-order an item or be put on a waiting list?
Certain items we sell will be sold as “Pre-Orders”.  Theses items are clearly marked on each individual products page on our website.  If we are out of stock or waiting on a shipment of certain items, we may enact waiting lists.  If you sign up for a waiting list, we’ll email you when we have that product in stock again.