I get an error message when I enter my shipping and billing addresses. What’s going on?
Usually when customers receive the error message “street address and postal code do not match” it is because the billing address being used doesn’t match the address linked to that credit card. Contact your bank to verify your billing address or try using a different credit card when you place your order. If you are still having problems email us and we will help you place an order.
Why was I charged more than once?
This is rare, but any duplicate charges are a result of multiple authorization attempts and should show as “pending” on your bank statement. You will only be charged once and duplicate charges will be removed within 3-5 business days.
Got a question that’s not answered here? Email us.